Stream: Suzuka
Time: 14:15 - 15:00
When something breaks on the mainframe, knowing where to look is half the battle. This session will cover practical layers of getting unstuck. First, we'll equip you with self-service strategies for finding answers on your own, from traditional methods such as vendor knowledge bases and technical documentation to modern AI use cases and much more. When self-service isn't enough, technical support is there to help, and we'll share tips for opening cases that can help you get to a faster resolution. Walk away feeling empowered with a sharper troubleshooting toolkit and a clearer picture of everything available to you.
There is currently no attachment for Support Is On The Case: Self-Service, AI Help, and Everything In Between
Tiago is approaching his 20th anniversary working with mainframe, starting as Computer Operator, moving to Cobol Developer and now as Technical Support Engineer in Broadcom, supporting Security Products, Common Services and Hostbridge.
Katie started her IT career in the distributed world and transitioned to Mainframe through Broadcom’s Vitality Program in 2020. She now supports a variety of Broadcom Security and Compliance products, but her first love will always be ACF2. She is passionate about learning and in turn teaching others.
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