Kunal Kotak is a Product Manager at IBM leading product strategy for CICS Transaction Server AI Agents. His work sits at the intersection of enterprise AI adoption, institutional knowledge management, and mainframe modernisation — helping organisations transform the expertise locked in people and documents into AI-ready intelligence that drives real operational impact. Kunal works closely with IBM Z customers across financial services, healthcare, and enterprise IT, focusing on the practical challenge of making AI work in the world's most demanding production environments. His focus is on the outcomes that matter to enterprises: faster incident resolution, accelerated onboarding, and building reliable AI agents that practitioners actually trust on high-stakes issues.
Email: kunal.kotak@ibm.com